Privacy Policy

Effective date: January 24, 2019

Canela Software (“us”, “we”, or “our”) operates the www.livecloud.io website and cloud service LiveCloud (collectively the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the LiveCloud Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.livecloud.io/terms

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

When you sign up for a LiveCloud Account, we ask you to provide us with certain personally identifiable information that can be used to either contact or identify you. Specifically, we collect:

  • Email address
  • First name and last name
  • Phone number
  • Cookies and Usage Data

Usage Data

In addition to data collected by the LiveCloud service, we also collect information about how the LiveCloud website is accessed (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on the LiveCloud website and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Use of Data

Canela Software uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we may transfer the data, including Personal Data, to United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Canela Software will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Canela Software may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Canela Software
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us. However, no means of transmission over the internet, nor method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links To Other Sites

The LiveCloud Website and Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. As such, we recommend that you view all privacy policies of all websites that you visit.

Children’s Privacy

The Services are not intended for children under 18 years of age. Canela Software does not knowingly collect personal information from children under 18 years of age. If you are under 18 years of age, do not use our Service, do not provide any information to our Service, do not register to use our Service, and do not provide any information about yourself to us, including your name, address, email address, or phone number. If Canela Software discovers that a child under the age of 18 has provided us with personal information, Canela Software will immediately delete that child’s information. If you believe that Canela Software has been provided with the personal information of a child under the age of 18, please notify us immediately at support@canelasoftware.com.

Your California Privacy Rights.

Canela Software does not disclose your personal information to third-parties for the third-parties’ direct marketing purposes unless you affirmatively agree to such disclosures.

Changes To This Privacy Policy

We may update our Privacy Policy, without prior notice, from time to time. Any changes made will be posted to the new Privacy Policy on this page.

You are responsible for periodically visiting or accessing our Service and this Privacy Policy to check for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

The date the privacy policy was last revised is identified at the top of the Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email at support@canelasoftware.com.